General Conditions of Sale

Our website service permits you to purchase our Products from this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.

Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation to notify you of the fact we have received and accepted your order. This order confirmation acts as an invoice.

Please note that our Customer Service team is open from 10am to 5pm Monday to Friday. Any changes or cancellations to orders due for payment between Saturday and Sunday must be made during business hours.

If you wish to cancel your order for any reason, you must notify us within the timeframes stated above by email at my@b-joy.uk .The order can be cancelled no less than 8-10 hours before delivery. A refund will only be made to the same credit card with which your order was placed.

Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.

Price & Payment3.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect pricing.

Our prices include VAT but exclude delivery costs, which will be added to the total amount due before completion of your order and can be checked on our Deliveries page.

For any cancellation after cut off time no refund will be issued.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures, so that where a Product's correct price is less than our stated price, we will charge the lower amount when invoicing you. If a Product's correct price is higher than the price stated on our Site, or we are no longer able to supply a particular Product for some reason, we will contact you by email to advise you and/or to obtain your confirmation that the amended price is acceptable.

Payment for all Products must be by credit or debit card and those accepted by us are those listed on our website on the date when your order is placed. We will send you an invoice upon receipt of payment.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.

We deliver from Monday to Friday.Please note that we are unable to provide specific delivery time slots.

The minimum delivery order is £15. There is no minimum order for collections.We do offer same day purchase options, but these are subject to availability, please check the website.

The Products ordered by you can only be delivered to the delivery address provided by you to us, or collected by us from one of our collection points designated by you, within a given time slot which we will notify to you in the Order Confirmation.Orders placed for collection must be collected on the specified date and collection time.To maintain the quality and freshness of your order, timely collection is essential.

If for any reason you find yourself unable to collect your order from the collection point within the given time slot, we will retain your ordered Products for collection by you for 24 hours.We understand that unexpected situations may arise. If you anticipate a delay in your collection time, please contact your selected store or our customer support team. We will do our best to accommodate reasonable delays, but it's essential to notify us promptly to avoid any inconvenience.

If an order is not received without prior notice or rescheduling, we reserve the right to treat the order as a no-show. In such cases, the order will not be eligible for a refund or rescheduling.

If for any reason no one is present to receive delivery of the Products at the delivery address you have provided, we will call you to either confirm if you would like the product left in a safe place or with a neighbour or we will take the Products back and retain the product for 24 hours during which time you may contact Customer Care team me@b-joy.uk to either arrange for personal collection or redelivery the following day, although this is subject to availability.

We are unable to offer monetary refunds for promotional codes, the code should be applied to your order prior to placing and being paid for. Please email the Customer Care team at me@b-joy.uk with any issues.

The customer is responsible for the accuracy of the details in their order. We cannot change or cancel your order on the day of delivery/collection if the information provided is incorrect. Any changes or cancellations must be made before 8-10 of delivery.

We cannot be held responsible for parcels not delivered due to incorrect or missing shipping information entered at the checkout, if the recipient isn't home, or if your parcel is delayed through no fault of our own. If you are not available at the time of delivery, our courier will attempt to leave your delivery in a safe place. However, if there is no safe place available or alternative delivery instructions are not provided, the order will be returned to the place where it was produced.

We value clear and timely communication with our customers. Please contact us via the Contact Us form for any concerns or questions regarding your order. If any part of the order is rejected upon delivery, or if any part of your order is damaged or missing, you must notify customer support immediately mail me@b-joy.uk by filling out the contact form. Claims related to damaged items, food or missing items must be reported within 24 hours and may be subject to a request for proof. If you do not pass the documentation check upon request, we will not be able to issue a refund or replacement.

If any part of an order is found to be missing, damaged, or rejected while using a platform aggregation service such as Uber Eats, Deliveroo, or Just Eat, please inform their driver or contact their customer service team immediately. They will assist you with the relevant action. Please note that refunds and replacements need to be requested via the aggregator's customer service.

The Products will be at your risk from the time you collect the Products from our collection point or we deliver them to you.

Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.

We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the size or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, or of poor quality, please either return to the bakery or notify us within 24 hours via email at me@b-joy.uk including an image showing the issue with the Product as you received it and your order number or a copy of your receipt. If a product is not as on the Order Confirmation or damaged, we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to the Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option, we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.

We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.

We have made every effort to display as accurately as possible the colours of our products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, all products are made by hand so colours may vary. Accordingly, we cannot accept the return of any product because it does not match the shade you were expecting.

We will not accept the return of any Products which have been purchased from any outlet other than this online Site.

The provisions of this clause do not affect your statutory rights.

We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).

YOU AGREE that:

it is your responsibility to provide accurate personal information ("Personal Data") and to update your Personal Data as necessary to keep it accurate. You undertake that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere on the Site;

it is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and our Privacy and Cookies Policy;

it is your responsibility to maintain the confidentiality and security of your Personal Data especially your user name and password. You will not allow others to use your user name or password and you will notify us immediately of any unauthorised use of either of them. We shall not be responsible for any losses arising out of the unauthorised use of your user name or password and you agree to indemnify and hold us harmless, for any improper, unauthorised or illegal uses of the same;

we shall be entitled to withdraw from any purchase order made by you if the Product is inaccurately described on the Site or where obvious errors have been made;

whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site);

you will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.

variation in computer, browser and operation will create differences in visual layout and usability of the Site. We have given due care and attention to minimising these differences, but cannot be held responsible for specific operational differences.

-------

We reserve the right to suspend or terminate your access to the Site or parts of it if at our sole discretion we believe you are in breach of any provision of this Agreement. If your access has been suspended or terminated you will not be permitted to re-register or to re-access the Site without our prior consent.

You will only use the Site for the purposes referred to in this Agreement and not access the Site or use information gathered from it to send unsolicited emails.

Indemnity

You agree to indemnify and hold harmless us, our directors, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including solicitors' or attorneys' fees and court costs) arising from or concerning any breach by you of this Agreement and/or these Terms and Conditions for your use of the Site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.

Assignment

You may not transfer or otherwise deal with your rights and/or obligations under these Terms and Conditions.

We may sub-contract, transfer or otherwise deal with our rights and/or obligations under these Terms and Conditions in whole or in part.

Disclaimers

To the extent that in a particular circumstance any disclaimer or limitation on damages or liability set out in this Agreement is prohibited by any law which is applicable, then, instead of the provisions hereof in such particular circumstance, we shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity by such applicable law and in no event shall such damages or liability exceed ten pounds (£10).

You understand and agree that your use of the Site is at your own sole risk. The Site is provided "as is" and without warranty by us, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and any warranty of non-infringement. We do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Site with respect to performance, accuracy, reliability, security capability or otherwise. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using the Site including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from us.

We make no warranty that any particular device or software you use will be compatible with this Site. It is your sole responsibility to ensure that your system(s) will function correctly with this Site.

Under no circumstances shall we be liable for any unauthorised use of the Site or the Products.

Under no circumstances shall we be liable to you for any direct, indirect, consequential, incidental or special damages arising out of your use of or inability to use the Site, even if we have been advised of the possibility of such damages.

The Products ordered are fresh on the day of delivery to or collection by you and will remain fresh for a further 24 hours from the time of delivery or collection if kept by you at an ambient temperature in the box provided. Products placed in a fridge or a freezer or kept for a time longer than 24 hours are so kept at your own risk and we are not liable for any deterioration of the Products in these circumstances.

Products which were due to be collected by you from one of our collection points and which you failed to collect on the appointed day, or Products which we have taken back to our collection point because you were not available to receive the same during the delivery slot agreed for you, must be placed by us in our fridges overnight to comply with Food Safety legislation. Accordingly these Products cannot be kept by us at an ambient temperature and are therefore likely to deteriorate.

We cannot accept any responsibility for deterioration of the Products in these circumstances. We cannot accept responsibility for damage caused by you or by a courier/agent engaged by you to collect Products from one or our shops if they are damaged during transit to your home provided that you or your courier/agent has signed our “delivery receipt” confirming that the goods were in good condition and undamaged at the point of collection.

Under no circumstances shall we be liable to you in respect of any complaint concerning any aspect of any Product which is not raised by you within 48 hours of delivery by us or collection by you or your courier/agent.

We will notify you of any Product containing nuts or gelatine on the specific Product’s web page. However, since our kitchens do handle nuts we cannot guarantee that traces of nuts will not be found in our Products and therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such Products.

This Agreement and any other terms or documents referred to herein represent your entire agreement with us with respect to your use of this Site. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. English Law governs this Agreement and your use of the Site, and you expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your account or your use of this Site.

You acknowledge that we may change the terms of this Agreement by posting a new Agreement on the Site. You acknowledge that it is your responsibility to check the Site regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of the changes. By reading this Agreement together with our Privacy and Cookies Policy and continuing to use this Site you acknowledge that you have read, understood and agree to be bound by the Terms and Conditions of this Agreement and by our Privacy and Cookies Policy both of which are available from every page of our website b-joy.uk.

This Agreement is governed by English law and both we and you agree to submit to the exclusive jurisdiction of the English courts.

In the event we cannot fulfil obligation to you under this agreement due to any event beyond our reasonable control, we will do our best to notify you and as such we will be relieved of our obligations to you under these terms and conditions to the extent that our service is hindered by such an event.

Our email address is me@b-joy.uk.

Joy&temptation products may contain traces of nuts and wheat and other allergens. While we take steps to minimise the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with allergies. For full nutritional information on the products within our product range please contact our customer service team me@b-joy.uk